General Terms and Conditions of CANNA Essentials GmbH
General Terms and Conditions of CANNA Essentials GmbH
Scope of application
The following GTC apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
Contracting party, conclusion of contract, correction options
The purchase contract is concluded with CANNA Essentials GmbH.
By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
Contract language, contract text storage
The language available for the conclusion of the contract: German.
We store the contract text and send you the order data and our terms and conditions in text form. The contract text is also further accessible in your shopping portal.
Terms of delivery
In addition to the stated product prices, shipping costs will be added. For more information on the amount of shipping costs, please refer to the offers.
We deliver only in the dispatch way. A pickup of the goods is unfortunately not possible.
We do not deliver to packing stations.
In our store you can choose between the following payment methods:
If you choose payment in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
In the ordering process you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further instructions during the order process.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna in each case:
Invoice: The payment term is  days from the date of dispatch of the goods/ticket/ or, for other services, the provision of the service. The complete invoice terms for the countries where this payment method is available can be found here: Germany, Austria
Installment Purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments under the terms specified in the checkout. The installment payment is due at the end of each month after Klarna sends you a monthly invoice. For more information on installment purchases, including terms and conditions and standard European consumer credit information for countries where this payment method is available, click here (only available in the countries indicated): Germany, Austria
Sofortüberweisung: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited immediately after placing the order.
Direct Debit: The debit will be made after the goods have been shipped. The time will be communicated to you by e-mail.
Credit card (Visa/Mastercard): Available in Germany. The debit takes place after the shipment of the goods or tickets / availability of the service or in case of a subscription according to the communicated times.
6.retention of title
The goods remain our property until full payment.
If goods are delivered with obvious transport damage, please claim such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
Warranty and guarantees
Validity of the statutory liability for defects
Unless otherwise expressly agreed below, the statutory law on liability for defects shall apply.
The following restrictions and shortening of time limits shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents in case of injury to life, body or health in case of intentional or grossly negligent breach of duty as well as fraudulent intent in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) within the scope of a guarantee promise, if agreed, or insofar as the scope of application of the Product Liability Act is opened. Restrictions vis-à-vis consumers
In the case of the purchase of used goods by consumers, the following shall apply: if the defect occurs after the expiry of one year from the delivery of the goods, the claims for defects shall be excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
Guarantees and customer service
Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the online store.
For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation in case of injury to life, body or health, in case of intentional or grossly negligent breach of duty, in the case of warranty promises, insofar as agreed, or insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper performance of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
Code of Conduct
We have submitted to the following codes of conduct:
Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUAL-ITY_CRITERIA_en.pdf)
The European Commission provides a platform for online dispute resolution (OS), which you can find here:
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Right of withdrawal
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to cancel your contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us:CANNA Essentials GmbH Represented by:
Kommandantenstraße 9812205 Berlin Germany
by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract.
You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of the revocation If you revoke the concluded contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us, e.g. cash on delivery), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of your contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notified us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.The right of withdrawal does not apply to the following contracts:* Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery. Sample cancellation form If you wish to cancel the contract, please fill out and return this form.
To: CANNA Essentials GmbH Represented by:
Kommandantenstraße 9812205 Berlin Germany*
- I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
- Ordered on ()/received on ()
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date* (*) Delete where not applicable.